Terms of Delivery

General

 

Kammo Design

registration number: 3007505-4

vat number: fi30075054

Address: Santaniitynkatu 7 B 19

                04250 Kerava

                Finland

 

kammo (a) kammodesign.fi

 

Kammo Design sells products to individuals of legal age to countries of the European Union. These terms of delivery are applied to your ordering from my web store and to the deliveries as well.

These terms of delivery are valid as from 6.2.2020. I have the right to change these terms of delivery unilaterally from time to time so please go them through each time and before you order from my web store.

 

Products and prices

The characteristics and the prices of the products in my web store are presented in each product presentation. I reserve the right to change the prices of the products and delivery expenses so please check the above amounts in the shopping basket before you accept the order. The prices of the products includes the value added tax (VAT) 24% and you can see the amount of VAT in the shopping basket and in the order confirmation. Currency is euro.

 

Delivery expenses

The amount of the possible delivery expenses depend on the product itself (for example the weight and packaging) and the method of delivery chosen. The amount of the delivery expenses (if any) will be added automatically to the total amount of your order and you can see the amount of the delivery expenses (if any) in your shopping basket before you accept your order. Please consider that Kammo Design does not take responsibility of any additional costs such as customs or other authoritative costs. EU residents do not have to declare their orders.

 

Ordering and contract

You can order the products in my web store by adding them in to your shopping basket and by accepting your order and by paying it in the payment cashier. When ordering in my web store I require you to read and accept my terms of delivery valid at the time of ordering. You must understand that your accepted order confirmed by me (except to the extent as the cancellation right below may be applied) is binding and will form together with these terms of delivery a contract between us.

 

Payment

For paying your order you can choose any payment method for your shopping basket set in my web store. You can use Checkout Finland Oy or Paypal to transmit your payment.

 

Confirmation of order and payment

After your successful order I will send you an order confirmation to your e-mail, so please make sure that you provide your e-mail address when making your order.  In the order confirmation I also confirm your method of payment. In case, due to an unexpected circumstance, I cannot accept your order, I’ll inform you promptly.  

 

Delivery

I will deliver your order via the delivery method set in my web store chosen by you when ordering. 

 

Production time

Some of the products may be in storage, but mainly all products are made to order. Production time is approximately 2 weeks. After that products will be shipped to customers. Shipping time depends on the delivering company and distance. Ready made products will be sent immediately, if no made-to-order products are included on the same order.

 

Delivery time

Delivery time depends on the order and method and distance of delivery. Typically deliveries in Finland arrive in 1-3 working days. EU deliveries usually take 1-8 working days. More specific delivery times are informed in Shipping and Payment page. Please consider that Kammo Design is not responsible for delays resulting from third parties such as customs or delivering companies.

 

Right to cancel and return of the delivery 

If you are a consumer you have the right to cancel your order in accordance with the Consumer Protection Act by notifying your cancellation to me at the latest 14 days after you have received the goods, or the last lot of the delivery, or if it is a question of regular deliveries of goods at the latest 14 days after you have received the first shipment.

You must make your notification of cancellation clearly for example by using my cancellation notification form, by sending your notification to my e-mail address set out below, or by a written notification attached to your return delivery of the goods. Link to the cancellation form can be found in the store and you will receive it with your order confirmation.

The right to cancel applies solely to, and the goods returned shall respectively be set in their original package, be unused, unwashed, and be well packaged for the return delivery. Please consider that you are responsible for the loss of value of the garment in case you start using it.

The right to cancel does not aply to products altered according to customer wishes or custom made products.

If you cancel your order you have to return the goods promptly and at the latest within 14 days after the cancellation notification, to the Return Address mentioned in these terms below.  If needed you have to evidence that the goods are returned within the above mentioned return time (e.g. by showing the return receipt). You have to pay for the costs of the return of the goods. Such costs will not be returned to you.

When returning the goods, please attach your name, contact information and your adequate bank account number so that I can pay your payment for your order back to you. I will return such payment promptly to you in accordance with the Consumer Protection Act.

 

Our return address:
Kammo Design

Santaniitynkatu 7 B 19

04250 Kerava

Finland

 

Inspection of the delivery, errors and problems 

Please inspect the delivery received promptly upon receipt. If a product is missing or damaged during the transport or if the delivery is otherwise not as you have ordered or if there is defect in the product, please notify this to my Customer service promptly and at the latest within 14 days so I can agree how to correct the situation. Regarding defects related to products ordered by consumers I adhere to the mandatory provisions of the consumer protection legislation. 

 

Customer service

I’m always happy to help you with any questions according to your order or anything else. Please contact me via email:

 

kammo (a) kammodesign.fi

 

 

Limitation of liability

Kammo Design shall not be liable for any direct, indirect or other damage related to or arising from the order, delivery or the product, except to the extent as otherwise stipulated by the mandatory provisions of the consumer protection law or by the mandatory provisions of other applicable law.  

 

Disputes

In case of any dispute regarding your order I wish to settle such primarily with you. So please contact Kammo Design in such matters so we can try to settle the question.

If a dispute concerning a sales contract cannot be resolved through negotiation between the parties, the consumer can submit the matter to the Consumer Disputes Board for resolution (www.kuluttajariita.fi/en/).

Before taking the matter to the Consumer Disputes Board, the consumer should contact the Local Register Offices' Consumer Advisory Service (https://www.kkv.fi/en/consumer-advice/).

On EU level disputes, contact odr-forum: ec.europa.eu/consumers/odr

 


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